Customer Service Representative at Awacash Microfinance Bank

At Awacash Microfinance Bank, we are dedicated to providing exceptional banking services that empower individuals and businesses. We understand the dynamic nature of the financial world and are committed to delivering innovative and tailored solutions to our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and customer-focused Customer Service Representative with proven experience in the microfinance banking sector.
• The ideal candidate must have hands-on experience managing customer interactions within an MFB environment and demonstrate strong proficiency in the use of BankOne software.

Key Responsibilities

• Attend to customer inquiries, complaints, and requests in a timely and professional manner
• Manage the customer service desk and ensure excellent service delivery at all times
• Process customer transactions and requests using BankOne
• Provide accurate information on bank products and services
• Resolve customer complaints effectively and escalate complex issues when necessary
• Maintain proper documentation and records of customer interactions
• Support account opening processes and ensure proper KYC compliance
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with internal teams to improve service delivery.

Requirements & Qualifications

• Minimum of OND/HND/B.Sc. in any relevant discipline
• Minimum of 2 years experience in a Customer Service role within a Microfinance Bank (MFB)
• Strong working knowledge and hands-on experience with BankOne software (mandatory)
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• High level of professionalism and attention to detail
• Ability to work under pressure in a fast-paced environment
• Must reside in Lekki or its environs (mandatory).

Key Competencies:

• Customer Relationship Management
• Communication Skills
• Emotional Intelligence
• Attention to Detail
• Time Management
• Team Collaboration.

Salary
N150,000 - N170,000 monthly.

Application Closing Date
25th April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: awacashhr@gmail.com using “Customer Service Representative – MFB” as the subject of the mail.
and
Click here to apply online