HR / Operations Manager at a Vibrant and Fast-growing Breakfast Café - Zinnia Agency

Zinnia Agency - Our client, a vibrant and fast-growing breakfast café, is recruiting to fill the position below:

Job Title: HR / Operations Manager

Location: Lekki, Lagos
Employment Type: Full-time

Role Overview

• We are seeking an experienced, proactive, and people-oriented HR / Operations Manager to lead our team and drive daily operations.
• The HR / Operations Manager will oversee staff management, ensure smooth day-to-day café operations, and maintain high standards in service delivery, compliance, and team performance.

Key Responsibilities

• Oversee daily café operations to ensure efficiency, quality, and excellent customer service
• Recruit, onboard, and train staff across all departments (kitchen, service, barista, etc.)
• Develop and implement HR policies, procedures, and staff handbook
• Manage and oversee staff schedules, attendance, and shift rotations
• Supervise employee performance, conduct appraisals, and implement disciplinary procedures where necessary
• Foster a positive work environment and strong team culture
• Handle employee relations issues, grievances, and conflict resolution
• Ensure compliance with labor laws, health, and safety regulations
• Monitor and enforce hygiene, food safety, and operational standards
• Work closely with procurement and kitchen teams to ensure seamless operations
• Track staff productivity and implement strategies to improve efficiency
• Oversee payroll coordination, leave management, and staff records
• Develop and implement staff training and development programs
• Manage inventory oversight in collaboration with relevant teams
• Prepare operational and HR reports for management review
• Ensure adherence to company policies and internal controls
• Support business growth initiatives and new outlet setup (when applicable).

Requirements

• Minimum of HND / BSc Degree in HR, Business Administration, or related fields
• 3 plus years proven experience in HR, operations, or managerial role (preferably in hospitality or food service)
• Strong leadership and people management skills
• Good knowledge of Nigerian labor laws and HR best practices
• Excellent communication and problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Strong organizational and administrative skills.

Preferred Qualities:

• Experience managing a café, restaurant, or quick service outlet
• High level of professionalism, integrity, and emotional intelligence
• Hands-on approach and strong decision-making ability.

Salary
N500,000 - N700,000 monthly.

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: zinnia.agency@gmail.com using "HR/Operations Manager Application – Lagos" as the subject of the email.