Service Desk & Proactive Engineer at Fort Knox Outsourcing

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Service Desk & Proactive Engineer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Provide first-level technical support for incidents, service requests, and faults across network services
• Receive, log, and manage customer requests via phone, email, and ticketing systems
• Resolve basic faults within defined timelines or escalate appropriately
• Monitor tickets and ensure timely follow-up until resolution
• Communicate effectively with customers, providing updates on incidents and service requests
• Generate daily, weekly, and monthly technical reports (incident reports, availability, RCA, etc.)
• Proactively monitor network performance, uptime, and bandwidth utilization
• Identify recurring issues and escalate trends to management
• Support problem management and change management processes
• Onboard and maintain services on monitoring tools

Requirements / Education & Certifications

• B.Sc./ B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field (minimum 2:2 / Upper Credit)
• 1–5 years of relevant experience in technical support or network operations
• CCNA (required); CCNP and ITIL certifications are an added advantage
• Strong knowledge of IP networking (Routing, MPLS, QoS, VPN, VoIP)
• Experience with Network Monitoring Systems (NMS) and ticketing tools
• Familiarity with service management platforms
• Understanding of wireless technologies (Point-to-Point / Point-to-Multipoint is a plus)
• Hands-on experience with incident management and troubleshooting
• Strong customer service orientation
• Excellent communication (written and verbal)
• Problem-solving and analytical thinking
• Ability to work under pressure and in a shift environment
• Proactive mindset with attention to detail
• Ability to collaborate across teams.

Salary
N400,000 monthly

Application Closing Date
30th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the position and location as subject of the email.