Customer Service Representative at Logisoft Solutions

Logisoft Solutions is a Remote HR Management Service dedicated to building inclusive and engaging work cultures. We believe that great teams are built on collaboration, respect, and empowerment.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki / Ikate, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive, customer-oriented Customer Service Representative (CSR) to join our team.
• The ideal candidate will manage customer inquiries, resolve complaints, process orders, and ensure a smooth customer experience across all communication channels.

Key Responsibilities

• Respond quickly to customer inquiries via phone, email, social media, and live chat.
• Address product or service complaints professionally and efficiently.
• Provide accurate information about products, services, pricing, and policies.
• Process orders, forms, applications, and requests.
• Update and maintain customer records in the system.
• Follow up with customers to ensure satisfaction and resolve issues.
• Escalate complex problems to the appropriate department when needed.
• Identify opportunities for upselling or cross-selling products and services.
• Achieve individual and team performance targets (response time, resolution time, customer satisfaction ratings).

Requirements & Qualifications

• Minimum of an OND / HND / Bachelor’s Degree in a relevant field.
• 1 - 2 years of experience in customer service or call centre roles (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office and CRM systems.
• Positive attitude and excellent interpersonal skills.

Key Competencies:

• Customer-centric approach
• Emotional intelligence
• Attention to detail
• Teamwork and collaboration
• Adaptability and resilience.

Salary
N75,000 monthly.

Application Closing Date
16th May, 2026.

Method of Application
Interested and qualified candidates should send their CV to: cv.brainyhr@gmail.com using the job title as the subject of the mail.

Note

• For more enquiries, contact via WhatsApp: 09031641216.
• Preference will be given to applicants residing in Ikate/Lekkiand their surrounding areas.
• Must be available to work on weekends.