Bakangizo Pharmacy and Stores is a proudly Nigerian, multi-service retail brand committed to meeting the everyday needs of our customers through quality products, excellent service, and community-focused operations. We operate a unique combination of businesses under one roof, making us a convenient and trusted destination for families and individuals alike.
We are recruiting to fill the position below:
Job Title: Head of IT / IT Manager
Location: Abuja (FCT)
Employment Type: Full-time
Department: Information Technology
Reports To: Managing Director / COO
Work Location: Head Office (with oversight of all 9 branches)
Role Purpose
- The Head of IT / IT Manager is responsible for the full technology operations of the business across all branches, ensuring systems are reliable, secure, and aligned with business growth.
- This is a hands-on leadership role, not a supervisory-only position.
- The ideal candidate must be technically strong, capable of executing tasks directly, and leading by example while building and managing a high-performing IT team.
- The role requires deep involvement in retail systems, infrastructure, and ERP (especially Odoo) to support sales, inventory, finance, and operational efficiency across all locations.
Key Responsibilities
IT Operations & Infrastructure (All Branches):
- Ensure 100% uptime of all critical systems across the 9 branches (POS, network, internet, CCTV, servers).
- Manage and maintain:
- POS systems
- Network infrastructure (routers, switches, firewalls)
- Internet connectivity and redundancy
- CCTV and security systems
- Provide rapid response troubleshooting for system failures.
- Implement standard IT structures across all branches.
ERP Management (Odoo – Critical Role):
- Lead the implementation, customization, and optimization of Odoo ERP.
- Manage key modules:
- Inventory
- Sales / POS
- Accounting
- HR (if applicable)
- Troubleshoot system issues and coordinate upgrades.
- Work with management to improve business processes using ERP automation.
- Train staff on proper system usage.
Hands-On Technical Execution:
- Personally handle critical technical tasks when required:
- System setup and deployment
- Network configuration
- Hardware installation and repairs
- Software troubleshooting
- Step in during emergencies — not just escalate.
- Set the standard for technical competence within the team.
IT Team Leadership:
- Recruit, train, and manage IT support staff across branches.
- Assign responsibilities and monitor performance.
- Establish clear SOPs, response times, and accountability structures.
- Mentor team members to improve technical skills and professionalism.
Data & Systems Integrity:
- Ensure accuracy and integrity of business data across all systems.
- Implement data backup and disaster recovery systems.
- Monitor system usage to prevent errors, fraud, or misuse.
Security & Risk Management:
- Enforce IT security policies across all locations.
- Protect systems from:
- Unauthorized access
- Data breaches
- Internal misuse
- Manage user access levels and permissions.
Vendor & Technology Management:
- Manage relationships with:
- Internet providers
- Hardware vendors
- Software providers
- Ensure cost-effective procurement and maintenance.
Reporting & Strategy:
- Provide regular IT performance reports to management.
- Recommend improvements to:
- Reduce downtime
- Improve efficiency
- Scale operations
- Align IT strategy with business growth plans.
Performance Expectations (KPIs)
- System uptime across all branches.
- Speed of issue resolution.
- ERP (Odoo) performance and adoption.
- Reduction in operational downtime.
- Data accuracy and system integrity.
- IT team performance and response time.
Required Qualifications & Experience
- Bachelor’s Degree in IT, Computer Science, or related field.
- Minimum 5+ years experience in IT operations (retail experience is a strong advantage).
- Proven experience managing multi-location IT systems.
- Strong hands-on technical ability (non-negotiable).
Core Technical Requirements:
- Strong knowledge of:
- Networking (LAN/WAN, routers, firewalls).
- POS systems (retail environment).
- Hardware troubleshooting.
- Windows systems and basic server management.
- Experience with CCTV systems and monitoring setups.
- Database and system integration knowledge is an advantage.
Odoo ERP Knowledge (Highly Preferred):
- Experience implementing or managing Odoo is a major advantage.
- Ability to troubleshoot, customize, or coordinate Odoo improvements.
Ideal Candidate Profile
- Comes from a retail or multi-branch environment.
- Has personally handled IT problems, not just supervised.
- Comfortable moving between technical work and leadership.
- Can build systems from scratch and scale them.
- Understands business, not just IT.
Key Competencies:
- Hands-on technical capability (must be able to do, not just direct).
- Strong problem-solving skills under pressure.
- Leadership and team management.
- High level of accountability and ownership.
- Fast response and execution mindset.
- Attention to detail and system accuracy.