Client Service Executive (Real Estate) at Prohuman Capital Consulting

Prohuman Capital Consulting is a dynamic HR consulting firm dedicated to empowering organizations with comprehensive human resources expertise and strategic guidance. Founded on the principle that exceptional talent management drives business success, we partner with companies to navigate their most complex HR challenges and unlock their human capital potential. Our reach extends to companies in and around West Africa, where we do business with diverse organizations seeking strategic HR solutions. At Prohuman Capital Consulting, we believe that every organization is unique. Our consultative approach begins with understanding your specific business context, industry dynamics, and organizational culture. We then develop customized solutions that are practical, implementable, and measurable.

We are recruiting to fill the position below:

Job Title: Client Service Executive (Real Estate)

Location: Igbo Effon, Lagos
Employment Type: Full-time
Work Mode: On-site
Working Hours: Monday – Friday (with occasional weekends if required)

Job Summary

• We are seeking a proactive and customer-focused Client Service Executive with 2–3 years of experience to join our team.
• The ideal candidate will be responsible for managing client relationships, ensuring excellent service delivery, and supporting the sales process to enhance customer satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for clients
• Respond to inquiries and provide accurate information about properties and services
• Manage client onboarding and documentation processes
• Follow up with clients throughout the sales and post-sales process
• Handle client complaints and resolve issues promptly
• Coordinate with the sales and business development teams
• Maintain accurate client records and databases
• Ensure a high level of customer satisfaction and retention
• Provide regular feedback to improve service delivery. 

Requirements
Must-Have:

• 2–3 years of experience in customer service or client relations
• Strong communication and interpersonal skills
• Ability to handle client issues professionally and efficiently
• Good organizational and multitasking skills
• Basic knowledge of Microsoft Office tools. 

Nice-to-Have:

• Experience in real estate or a related industry
• Familiarity with CRM systems
• Strong problem-solving skills
• Customer service certifications. 

Skills & Competencies:

• Excellent customer service orientation
• Strong communication and listening skills
• Attention to detail
• Patience and professionalism
• Ability to work under pressure
• Team collaboration skills.

Salary & Benefits

• Competitive salary
• Performance-based incentives
• Opportunities for career growth and development
• Supportive and collaborative work environment. 

Application Closing Date
1st May, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: hr@vinesrealty.com using the job title as the subject of the email.