Customer Service Manager at Zinance Limited

Zinance Limited is a dynamic Information Technology and Consulting firm committed to delivering innovative digital solutions and strategic advisory services to businesses of all sizes. We combine technical expertise with industry insight to help organizations improve performance, streamline operations, and achieve sustainable growth.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Description

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities.

Requirements and skills

• Proven working experience as a Customer Service Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation.

Salary
N100,000 - N180,000 monthly.

Application Closing Date
8th May, 2026.

How to apply
Interested and qualified candidates should send their CV to the human resource personnel via: zinancelimited@gmail.com using the Job Title as the subject of the email.