Job Summary
- The Human Resources Officer is responsible for managing all HR functions within the hotel, including recruitment, employee relations, performance management, and compliance with labor laws.
- The role ensures that the hotel maintains a productive workforce, promotes staff welfare, and supports overall operational efficiency.
Key Duties & Responsibilities
Recruitment & Staffing:
- Manage end-to-end recruitment processes (job postings, interviews, selection, onboarding)
- Coordinate with department heads to identify staffing needs
- Prepare employment letters, contracts, and documentation
- Maintain a database of candidates and staff records
Employee Relations:
- Address staff complaints, grievances, and disciplinary matters
- Issue queries, warnings, and disciplinary actions when necessary
- Promote a positive work environment and staff engagement
- Serve as a link between management and employees
Performance Management:
- Monitor employee performance and conduct appraisals
- Support department heads in evaluating staff performance
- Identify training and development needs
Training & Development:
- Organize orientation programs for new employees
- Coordinate staff training and development initiatives
- Ensure employees understand hotel policies and procedures
HR Administration:
- Maintain accurate employee records and files
- Manage attendance, leave, and shift records
- Prepare HR reports (daily, weekly, monthly)
- Ensure proper documentation and compliance
Payroll & Benefits Support:
- Assist in salary processing and staff benefits administration
- Monitor staff attendance for payroll accuracy
- Handle leave management and records
Compliance & Policy Implementation:
- Ensure compliance with labor laws and hotel policies
- Develop and implement HR policies and procedures
- Support audits and inspections
Health, Safety & Welfare:
- Ensure staff adhere to health and safety regulations
- Handle workplace incidents and report accordingly
- Promote employee welfare programs
Requirements & Qualifications
- Minimum of HND/BSc in Human Resources, Business Administration, or related field
- 2–5 years HR experience (hospitality experience is an advantage)
- Knowledge of Nigerian labor laws and HR best practices
- Membership in HR professional bodies (e.g., CIPM) is an added advantage
Skills & Competencies:
- Strong communication and interpersonal skills
- Conflict resolution and problem-solving ability
- Organizational and multitasking skills
- Attention to detail and confidentiality
- Proficiency in Microsoft Office
- Leadership and decision-making skills
Working Conditions:
- Fast-paced hotel environment
- May require extended working hours, including weekends
- Frequent interaction with staff and management
Personal Attributes:
- Professional and approachable
- Fair and firm in decision-making
- High level of integrity and confidentiality
- Proactive and result-driven