Client Service Manager at Micdee Designs Limited

Micdee Designs Limited strives to shape built environments that serve the dreams and needs of people today with considerations from the past and a focus on the future. Our approach is unique. We believe the most timeless, impactful designs come from an understanding rooted in the processes of our clients, their customers / market and the basic human condition. The creative process starts with collaborative engagements with the client and their teams. The information garnered serves as the springboard from which innovation is born. Our designs are shaped to ensure their needs and objectives are met and the resulting product is rooted in social, ecological and economic sustainability. Considerations are also made for cultural sustainability. It is important that whatever product is realised has a sense of place and context.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos

Role Overview

• The Client Service Manager will serve as the primary liaison between Micdee Design Limited and its clients, ensuring seamless communication, project satisfaction, and long-term relationship management.
• The ideal candidate will combine strong client service expertise with a solid technical background in architecture, civil engineering, or building construction to effectively understand and manage client expectations across all project phases.

Key Responsibilities

• Act as the primary point of contact for all client interactions from project initiation to completion
• Build and maintain strong, long-term client relationships to ensure repeat business and referrals
• Translate client requirements into clear project briefs for internal teams (design, site, and operations)
• Monitor project progress and proactively communicate updates, risks, and solutions to clients
• Collaborate with project managers, architects, and site teams to ensure alignment with client expectations
• Manage client feedback, complaints, and escalations professionally and efficiently
• Ensure timely delivery of projects in line with agreed scope, quality, and timelines
• Support the business development team in client acquisition, proposals, and presentations
• Track client satisfaction metrics and implement strategies for continuous improvement
• Prepare reports on client interactions, project status, and service performance

Requirements

• Bachelor’s Degree in Architecture, Civil Engineering, Building Technology, or a related field
• 3 - 5 years experience in client service, project coordination, or relationship management within the construction/design industry
• Strong understanding of construction processes, architectural design, and project delivery
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple projects and clients simultaneously
• Strong problem-solving skills with a proactive approach
• Proficiency in Microsoft Office and project management tools
• Professional certifications or memberships (e.g., NIA, NSE, CORBON) are an added advantage.

Key Competencies:

• Client Relationship Management
• Project Coordination & Oversight
• Communication & Stakeholder Management
• Problem Solving & Conflict Resolution
• Attention to Detail
• Time Management & Organization.

Salary
N300,000 - N400,000 / month.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: careers@micdee.co using the position as the subject of the email.