Zonal Team Lead at Ignite Energy Access Nigeria Limited - 2 Openings

Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 12 countries and serving over 15million people. Through innovative technology, scalable business models, and impact-driven financing, Ignite Power is transforming lives, fostering economic growth, and driving the continent’s clean energy transition.

We are recruiting to fill the position below:

Job Title: Zonal Team Lead

Locations: Kogi, and Nasarawa
Employment Type: Full-time

Job Purpose/Mission

• Ignite Energy Access is looking for a dynamic, highly motivated and disciplined Customer Finance Zonal Team Lead with a passion for Recovery, Stakeholder’s management, entrepreneurship, renewable energy and financial inclusion.
• This position is a key role within the Customer Finance Department of a fast-paced start up on the front lines of renewable energy and mobile payment technology.
• This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers, and where necessary, deactivating non-paying customers while giving good customer experience.

Key Responsibilities
Target Fulfillment and Performance Management:

• Reach a minimum of all quantitative and qualitative targets set by the customer finance department on Bounce backs, Reactivations and Repossession.
• Keep the Write-off Value within an acceptable threshold as defined by the Customer

Finance Department:

• Develop a scalable credit portfolio maintenance and recovery process for the Region.
• Monthly performance review and training for performance improvement with the Customer finance representative team within the region.
• Manage repayment Payment integration within the respective regions.

Recruitment and Training:

• Recruit and maintain Collection agents that will drive the achievement of the set target.
• Conduct Credit Training activities for Each region on recovery activities.
• Recruit and maintain Collection agents that will drive the achievement of the set target
• Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Credit Compliance and Credit Culture:

• Facilitate Usage and implementation of Credit Management Tools within the Region.
• Carry out Credit assessment check and make informed credit decision for High End Kits.
• Conduct Credit compliance during field visits to all regions.
• Carry out on the spot assessment of Credit compliance of the field team.
• Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Stakeholders Management:

• Reach all quantitative and qualitative targets set by the customer finance department on Late to first payment, bounce backs, Repossession and Payment Agents.
• Carry out a quarterly credit Campaign that keeps all Credit metrics within acceptable threshold.
• Conduct Weekly recovery Committees with all Stakeholders within the Region.
• Ensure Team’s participation and every Credit related activity (Field Clinic, Credit Campaign) within the region of coverage.
• In collaboration with the Business Stakeholders department, will work with our customers to understand their needs and provide improvement to seamless and better payment channel in the zone/region.
• Manage additional ad hoc tasks as assigned by Customer Finance Department.

Qualification

• HND / BSc Degree or Diploma in a relevant field.

Experience:

• 2- 4 years working in similar or related field, industry experience is a plus.
• 2 - 3 years’ experience as a Loan recovery Manager is an added advantage
• Experience in leading a team, and ability to work with and manage a dispersed team in rural communities.

Language(s):

• English.

Knowledge and skills:

• Highly Skilled in customer relations, negotiations and problem solving.
• Ability to build relationships with colleagues, cross-functional counterparts, external business partners and other middle managers
• Stong Analytical skills.
• Pay attention to details.
• A good proficiency of Data Analytics Tools (Tableau, SQL, Microsoft Excel).

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: talent-ng@igniteaccess.com using the job title and preferred Location as the subject of the mail.