Customer Care Representative at Aviation Handling Company (NAHCO Aviance)

Establish in 1979, the Nigerian Aviation Handling Company (NAHCO Aviance) provides aviation cargo, aircraft handling, passenger facilitation, crew transportation, refuelling and aviation training services from its base at Murtala Muhammed International Airport. NAHCO Aviance serves over35 airlines throughout seven airports across Nigeria, handling approximately 70% of domestic and foreign airlines operating into the country.

In 2005, NAHCO Aviance was privatised and listed on the Nigerian Stock Exchange in 2006. Air France and Lufthansa both have acquired stakes in the company.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service teamsales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Salary
N100,000 - N120,000 / month.

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates should send their CVs and credentials to: jobdesknahcoaviance@gmail.com using the Job Title as the subject of the mail.