IT Administrator & Customer Service Officer at Lextorah School of Language

Lextorah School of Language - Founded in 2007, in Lagos, Nigeria, the Lextorah Group set up the Languageschool and Services for Corporate Bodies, Professionals, Individuals and Students, for the teaching of indigenous and foreign languages such as German, French, Chinese Mandarin, Spanish, English, Arabic, Italian, Russian

The Lextorah Group is a diversified family of companies that specialize in a wide variety of educational and professional services and technologies.

We are recruiting to fill the position below:

Job Title: IT Administrator & Customer Service Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The ideal candidate will combine strong IT / technical expertise with excellent customer service skills to ensure seamless service delivery, system reliability, and user satisfaction.

Key Responsibilities
IT Administration & Technical Support:

• Install, configure, and maintain computer systems, networks, and telecom infrastructure.
• Monitor and troubleshoot internet connectivity, broadband, WiFi, and VoIP systems.
• Provide technical support for internal staff and external clients.
• Ensure uptime and optimal performance of IT systems and communication networks.
• Manage user accounts, access controls, and system security.
• Diagnose and resolve hardware, software, and network-related issues.
• Support deployment and maintenance of digital platforms (e.g., payment systems, mobile services).

Customer Service & Support:

• Serve as the first point of contact for customer inquiries and technical complaints.
• Assist customers with issues related to airtime, data, bill payments, and transactions.
• Provide guidance on using Nmobile services (wallet, transfers, subscriptions, etc.).
• Handle customer complaints professionally and ensure timely resolution.
• Escalate complex technical or service issues when necessary.
• Maintain accurate records of customer interactions and technical issues.

Qualifications and Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 2 years experience in IT support, network administration, or telecom operations.
• Experience in customer service or technical support roles is highly desirable.
• Strong understanding of networking, internet systems, and telecom services.
• Knowledge of broadband, WiFi systems, and VoIP technologies is an advantage.
• Familiarity with digital payment systems or fintech platforms is a plus.
• Ability to troubleshoot both hardware and software issues efficiently.
• Strong communication and interpersonal skills.
• Must reside in Yaba or its environs

Key Competencies:

• Technical troubleshooting and problem-solving
• Customer service orientation
• Communication and interpersonal skills
• Attention to detail
• Ability to multitask and work under pressure
• Teamwork and adaptability

Application Closing Date
4th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@lextorah.com using the Job Title as the subject of the mail.