Customer Service Manager at AAVA Brands Limited (4 Openings)

AAVA Brands Limited, a new generation company of Chanrai Summit Group (Fareast Mercantile Co. Limited), has been proudly serving Nigeria since 1890 and connects world-class brands to the Nigerian consumer, every day. Now under the umbrella of DP World, AAVA Brands Limited is further strengthened as a flexible and agile service provider. Keeping pace with the evolving needs of African consumers, we strive harder to make the right products available at the right place, in the right time.

We have dedicated our resources to supply chain management through the import / manufacture and distribution of products covering branded Food, Beverages and Fast Moving Consumer Goods for the best multi-nationals in the world. A product portfolio spanning 3,500 SKUs is managed by capable, professional teams, robust infrastructure, and strong delivery systems to ensure availability to consumers every day. As a socially responsible group, we have partnered with various NGOs such as the Tulsi Chanrai Foundation to support their social welfare initiatives.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Locations: Abuja, Port Harcourt - Rivers, Ibadan - Oyo and Lagos

Responsibilities

• Ensure customer service team is available as per set timings every day.
• Drive discipline of compliance to office hours, timely response on emails and phone calls.
• Drive high productivity among team members – measure no. of calls made, and emails responded to / day / person, maintain minimum possible, open issues on hand.
• Lead collaboration with stakeholders for timely issue resolution.
• Continuously follow up and remind stakeholders of key open complaints every month.
• Monthly / weekly communication on status of issues resolved and open issues.
• Circulate daily, weekly, monthly reports to give visibility on key metrics and seek actions pending from others.

Requirements 

• Any graduate / HND holder with 3-5 years relevant work experience in customer service as a supervisor.

Application Closing Date
13th May, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online