Customer Service Executive at Emador Nigeria Integrated Resources

EMADOR Nigeria Integrated Resources is a dynamic, multi-sector business dedicated to delivering innovative and reliable solutions across the energy, real estate, and general trading industries. The company specializes in solar energy sales and services, providing sustainable and cost-effective power solutions to homes and businesses.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Job Brief

• We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers.
• The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset.
• This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.

Responsibilities

• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
• Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
• Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
• Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
• Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
• Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
• Participate in training and professional development activities to enhance customer service skills and knowledge.

Requirements

• Strong communication and interpersonal skills.
• Empathy and patience in dealing with customer inquiries and issues.
• Problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Familiarity with CRM systems, help desk software, or customer service tools is a plus.
• Adaptability and flexibility in responding to changing customer needs and situations.
• Professionalism and integrity in handling confidential information and customer interactions.

Salary
N100,000 - N150,000 per month.

Application Closing Date
13th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to integratedresourcesemadorniger@gmail.com using the job title as the subject of the mail.