InEvent Incorporated Graduate Take-off Program - Customer Success Intern 2026 (Remote)

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

Applications are invited from suitably qualified candidates for:

Job Title: InEvent Graduate Take-off Program - Customer Success Intern

Location: Lagos (Remote)
Employment Type: Full time
Industry: Marketing

About the Role 

• Are you an enthusiastic university student or graduate passionate about working in the tech industry?
• Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you?
• Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose?
• Do you have a zeal for learning? If yes, then keep reading! 
• InEvent is launching a one-year Graduate Take-Off Program open to students and recent graduates from all around the world.
• The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold.
• You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company.
• The fantastic part of this is that you get paid while learning and developing these skills!!!! 
• The program will run for 40 hours per week during the course of the year and will be fully remote!
• At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent!

Key Responsibilities

• Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
• Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
• Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;
• Learn continuously about tech and platform updates;
• Work with team members to test and improve performance using the platform;
• Become a subject matter expert (SME) on the InEvent product.

Ideal Profile

• Fluent English to communicate in writing and voice with customers around the world
• Fluency in other languages is a plus
• Experience with Customer Success or similar
• Experience in a SaaS or tech company
• Outstanding communication skills and empathy
• Flexibility and adaptability to service multicultural customers
• Very (very) resilient to learn continuously in a startup!

Additional benefits

• 10 days allocated PTO
• Birthday gifts
• Join our happy hour celebrations
• Participate in team challenges and win fantastic prizes
• Grow your professional network.

Application Closing Date
Not Specified.