FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Field Collections Agent
Location: Kwara
Employment Type: Full-time (Hybrid)
Role Summary
- Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.
Key Responsibilities
- Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments
- Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections)
- Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets
- Track, follow up, and convert promises to pay (PTPs) into actual payments
- Negotiate repayment plans and settlements within approved guidelines
- Maintain accurate records of all activities and customer interactions
- Verify customer information and update records to improve contactability
- Prioritize accounts based on delinquency stage and recovery potential
- Escalate non-responsive or high-risk accounts where necessary
- Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system
- Ensure compliance with internal policies and regulatory requirements
Requirements
To excel in this role, you should meet the following criteria:
- Bachelor's degree in any relevant field.
- 1-2 years' experience in collections or field recovery
- Understanding of delinquency management and roll rates
- Strong negotiation and communication skills
- Proficiency in Microsoft Excel
- Self-driven, accountable, and comfortable working in a target-driven environment
- Strong analytical and problem-solving ability.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/887430/field-collections-agent-kwara-at-fairmoney-microfi.html