Key Account Manager at Global Linkers Limited

Global Linkers Limited - We are forward-thinking HR consulting firm dedicated to partnering with upcoming and medium-scale businesses to strengthen their people practices and achieve sustainable growth. We provide practical, cost-efficient HR solutions that streamline operations, enhance workforce capability, and allow business leaders to stay focused on their core priorities. By reducing administrative burden and improving productivity, we support organizations in unlocking their full potential with confidence and professionalism.

We are recruiting to fill the position below:

Job Title: Key Account Manager 

Location: Lagos 
Employment Type: Full-time

Key Responsibilities

• Manage top-tier, high GMV merchants including chains, franchises, and large retailers
• Build and maintain strong, long-term relationships with key stakeholders
• Drive product usage, campaigns, and transaction growth across key accounts
• Identify and execute upsell and cross-sell opportunities (e.g., loyalty programs, promotions, integrations)
• Monitor merchant performance and recommend optimization strategies
• Handle escalations effectively and ensure SLA adherence
• Collaborate with product and tech teams for custom integrations where required
• Analyze transaction data and provide actionable business insights.

Key Performance Indicators (KPIs)

• Revenue / GMV growth from key accounts
• Merchant retention and expansion rate
• Campaign performance and success rate
• Customer engagement metrics
• Upsell and cross-sell revenue.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: apply@globallinkersltd.com using "Key Account Manager" as the subject of the email.