Akinkunbi Nigeria Limited is an indigenous building and civil engineering construction firm established to manage the production of building processes of any type within cost and time limit without compromising the ethics and specification.We specialize in consultancy works,building services,maintenance/renovation work of dilapidated structures and facility management of structure in all its ramifications.
We are recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: Ikeja, Lagos
Employment Type: Full-time
Job Detail
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements
- Interested candidates should possess an OND / HND qualification with 1 year experience
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Salary
N100,000 - N150,000 / Month.
Application Closing Date
22nd May, 2026.
https://www.hotnigerianjobs.com/hotjobs/888283/customer-support-specialist-at-akinkunbi-nigeria-l.html