Lopterra Services Limited - Our client, is a multi-service provider offering end-to-end solutions across signage, facility management, and property management. They deliver full-cycle signage services from design to installation and maintenance while ensuring efficient facility operations and well-maintained environments.
They are recruiting to fill the position below:
Job Title: Service Delivery Executive
Location: Berger, Lagos
Employment Type: Full-time
About You
- The Service Delivery Executive is responsible for ensuring the effective and efficient delivery of services to clients in line with agreed Service Level Agreements (SLAs).
- The role involves coordinating internal teams, managing client expectations, monitoring service performance, and ensuring high levels of customer satisfaction.
Key Responsibilities
Service Delivery Management
- Oversee day-to-day service delivery operations.
- Ensure all services are delivered in accordance with agreed SLAs and KPIs.
- Monitor service performance and take corrective actions where necessary.
- Maintain service quality standards across all projects and clients.
Client Relationship Management:
- Serve as a primary point of contact for assigned clients.
- Build and maintain strong client relationships.
- Manage client expectations and ensure timely communication.
- Address and resolve client complaints and escalations promptly.
Coordination & Execution:
- Coordinate with internal teams (operations, technical, logistics, etc.) to ensure seamless service delivery.
- Track project timelines and ensure deliverables are met.
- Ensure proper documentation and reporting of service activities.
Performance Monitoring & Reporting:
- Track and report on service delivery metrics.
- Prepare regular reports for management and clients.
- Analyze performance data and recommend improvements.
Process Improvement:
- Identify gaps in service delivery processes and recommend enhancements.
- Implement best practices to improve efficiency and service quality.
- Support continuous improvement initiatives.
Compliance & Risk Management:
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Identify potential risks in service delivery and mitigate proactively.
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Operations Management, or related field.
- 3–5 years’ experience in service delivery, operations, or client management roles.
- Experience in industries such as OOH, telecoms, logistics.
Skills & Competencies:
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Problem-solving and analytical thinking
- Ability to work with deadlines
- Attention to detail
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Project management skills (added advantage)
Why Join our Client?
- Competitive salary and performance-based incentives
- Opportunity to work on high-impact projects
- Collaborative and creative work environment
- Career growth and leadership opportunities.
Application Closing Date
15th May, 2026.
https://www.hotnigerianjobs.com/hotjobs/888287/service-delivery-executive-at-a-multiservice-provi.html