Bridgemead HR provides customized HR solutions to optimize workforce productivity and profitability. Our expert trainers design bespoke training programs, innovative HR strategies, and efficient payroll systems tailored to each client’s unique needs.
We are recruiting to fill the position below:
Job Title: HR Services Manager
Location: Lagos
Employment Type: Full-time
Reporting Line: HR Team Lead
Industry: Advisory
Role Purpose
- The HR Services Manager is responsible for the effective design, coordination, and delivery of Bridgemead’s De Facto HR model and HR outsourcing services across multiple client organizations.
- This role ensures that Bridgemead operates as a fully embedded HR partner to client
- organizations, providing end-to-end HR service delivery and workforce management.
- The role combines client-facing HR execution with structured operational oversight to ensure consistent service quality, compliance with HR standards, and strong client satisfaction across all engagements.
- It is central to the successful delivery of Bridgemead’s HR service offering and the scalability of its outsourced HR model.
Key Responsibilities
De Facto HR Service Delivery (Primary Focus):
- Serve as the embedded HR function for assigned client organizations under Bridgemead’s De Facto HR model.
- Oversee end-to-end employee lifecycle management including onboarding, performance management, employee relations, and offboarding.
- Provide day-to-day HR advisory support to client leadership and line managers.
- Ensure consistent implementation of HR policies, procedures, and frameworks across client environments.
- Manage employee relations matters, ensuring timely, fair, and compliant resolution of issues.
- Identify and escalate workforce risks and HR-related concerns where necessary.
HR Outsourcing Service Management
- Coordinate the delivery of HR outsourcing services across assigned client accounts.
- Oversee recruitment, onboarding, deployment, and management of outsourced personnel.
- Monitor attendance, performance, and compliance of outsourced staff across engagements.
- Act as the primary liaison between outsourced employees and client organizations.
- Ensure service delivery aligns with agreed expectations, standards, and operational requirements.
- Support continuity and stability of outsourced workforce operations.
Client Relationship:
- Serve as the primary HR operational contact for assigned client organizations.
- Manage HR-related communication, meetings, and follow-ups with client stakeholders.
- Handle client escalations and support resolution of workforce-related concerns.
- Ensure consistent and professional client experience across all HR engagements.
Recruitment & Workforce Coordination:
- Support end-to-end recruitment processes for client organizations and outsourcing needs.
- Partner with stakeholders to define job requirements and hiring specifications.
- Coordinate recruitment activities to ensure timely and efficient hiring outcomes.
- Support workforce planning and staffing allocation across client accounts.
- Maintain accurate records of recruitment pipelines and staffing status.
HR Operations, Compliance & Reporting:
- Maintain accurate and up-to-date HR records across all client accounts.
- Ensure compliance with applicable labor laws and internal HR policies.
- Support payroll coordination and HR administrative processes where required.
- Track HR metrics including staffing levels, turnover, and employee engagement indicators.
- Prepare periodic HR reports and operational updates for management review.
Process Improvement & Service Excellence
- Identify gaps in HR service delivery and recommend improvements to processes and systems.
- Support standardization of HR templates, tools, and workflows across clients.
- Contribute to improving efficiency, consistency, and scalability of HR service delivery.
- Provide insights based on client workforce data and HR trends.
Key Performance Indicators (KPIs)
- Client satisfaction across HR service delivery engagements
- Timeliness and quality of HR lifecycle processes (onboarding, offboarding, etc.)
- Recruitment turnaround time and quality of hires
- Compliance with HR policies and labor regulations
- Accuracy and timeliness of HR records and reporting
- Performance and stability of outsourced workforce
- Resolution time for employee relations cases
- Retention and engagement levels across client accounts
Qualifications and Experience
Education:
- Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or related field
- Professional certification (CIPM, SHRM, CIPD) is an added advantage
Experience:
- 4–7 years of progressive HR experience in operations, consulting, or HR service delivery
- Experience in a multi-client, outsourcing, or HR consulting environment is highly desirable
- Strong background in employee relations, recruitment, and HR operations
- Demonstrated experience in client-facing HR roles is an advantage.
Skills and competencies:
Core Skills:
- HR service delivery and lifecycle management
- Employee relations and workplace conflict resolution
- Client relationship and stakeholder management
- Recruitment and workforce coordination
- HR compliance and policy implementation
- HR data tracking and reporting
- Personal Attributes
- Strong sense of ownership and accountability
- High professionalism and discretion
- Structured, process-driven mindset
- Strong communication and interpersonal skills
- Ability to manage multiple client accounts effectively
- Solution-oriented and calm under pressure.