Customer Service Officer at Baobab Microfinance Bank

Baobab Microfinance Bank Nigeria is a leading financial services provider dedicated to empowering individuals and small businesses through innovative financial solutions. We offer a range of products including savings, loans, and financial services designed to meet the diverse needs of our clients. Our commitment to financial inclusion and sustainable growth has positioned us as a trusted partner in the communities we serve.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ilorin, Kwara 
Employment Type: Full-time

Summary

• Are you passionate about people, great at solving problems, and skilled at creating excellent customer experiences?
• We are looking for a smart, professional, and customer-focused Customer Service Officer to join our team!

Key Responsibilities

• Attend to customer inquiries and complaints professionally
• Provide timely and effective solutions to customer issues
• Maintain positive customer relationships
• Support daily branch operations and service excellence.

Requirements

• Interested candidates should possess a Bachelor`s Degree with 0 - 2 years experience.
• Strong communication and interpersonal skills
• Good problem-solving ability
• Professional appearance and attitude
• Previous customer service experience is an added advantage.

Application Closing Date
4th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: bagabadu@baobab.com using the job title as the subject of the email.

Note: If you are proactive, friendly, and passionate about service delivery, we would love to have you on our team!