Mactay Consulting is the leading management consulting firm in Nigeria, providing HR Consulting, Learning & Development Solutions, Outsourcing and Contact Centre Solutions.
We are recruiting to fill the position below:
Job Title: Customer Service Representative (Igbo)
Location: Ijora, Lagos
Employment Type: Full-time
Industry: FMCG
Job Summary
- Customer Service Representative is the front line of support for the company's customers.
- You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
Responsibilities
- Answer customer questions about products or services.
- Resolve customer problems and complaints in a timely manner.
- Provide customer support via various channels.
- Escalate complex customer issues to management.
- Collect and record customer feedback.
- Help to improve the customer experience.
Qualifications
- Bachelor's Degree in Business Administration or relevant field.
- A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry.
- Must be proficient in Igbo language and fluent in English.
- Proficiency in Microsoft Office and customer service software.
- Must be open to working on a shift schedule.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Salary
N250,000 Net monthly.
Application Closing Date
14th May, 2026.
How to Apply
Interested and qualified candidates should
Click here to apply online
Note
- Proficiency in Igbo and previous work as Customer service representative is compulsory for this position.
- Only selected candidates will be contacted.
https://www.hotnigerianjobs.com/hotjobs/889102/customer-service-representative-igbo-at-mactay-con.html