Customer Retention / Customer Service Executive at a Leading Loan, Investment and Pawn Company

A leading Loan, Investment and Pawn company is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Retention / Customer Service Executive

Location: Ikota, Lagos
Employment Type: Full-time

Description

• We are seeking a customer-focused and results-driven professional to join our team as a Customer Retention / Customer Service Executive.
• The ideal candidate will be responsible for maintaining strong customer relationships, improving retention rates, and delivering excellent service experiences.

Key Responsibilities

• Manage customer inquiries and resolve complaints in a timely and professional manner
• Build and maintain strong relationships with existing customers to improve retention
• Identify at-risk customers and implement strategies to retain them
• Follow up with customers to ensure satisfaction and continued engagement
• Track customer feedback and provide insights to improve products/services
• Collaborate with sales and marketing teams to enhance customer experience
• Maintain accurate records of customer interactions and transactions
• Meet retention, satisfaction, and service performance targets

Requirements

• Minimum of HND or B.Sc. in any relevant field
• 2–3 years of experience in customer service, customer retention, or a related role
• Strong communication and interpersonal skills
• Problem-solving mindset with a customer-first attitude
• Ability to handle difficult situations professionally
• Familiarity with CRM tools and customer support systems is an advantage

Additional Requirement:

• Candidates must reside in close proximity to Ikota, Ajah (or be willing to relocate).

Salary
N250,000 / Month.

Application Closing Date
18th May, 2026.

How to Apply:
Interested and qualified candidates should send their CV to: Hrmanager@respectedsolution.co using “Customer Retention/Service – Ikota Ajah" as the subject of the mail.