Business Efficiency Officer at Genesis Group

At Genesis Group, we`'`ve been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers.

We are recruiting to fill the position below:

Job Title: Business Efficiency Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• We are seeking a proactive Business Efficiency Officer to analyze and improve our business processes, reduce waste, and increase operational productivity. The officer will monitor workflows, identify inefficiencies, and implement practical solutions to improve service delivery, cost control, and customer satisfaction.

Key Responsibilities

• Map and review existing business processes (operations, sales, finance, service delivery) to identify bottlenecks, delays, and redundancies.
• Propose and implement process‑improvement initiatives (standard operating procedures, checks, targets, and simple automation tools) to boost efficiency and reduce costs.
• Monitor key performance indicators (KPIs) such as processing time, customer wait time, wastage, and error rates, and report insights to management.
• Work with department heads to design and roll‑out improved workflows, training materials, and basic controls (e.g., checklists, sign‑offs, stock tracking).
• Support internal audits or control checks to ensure compliance with policies, proper documentation, and accurate records.
• Recommend simple technology or tool upgrades (e.g., spreadsheets, basic software, or approvals systems) that improve accuracy and speed of operations.

Requirements

• Bachelor’s degree in Business Administration, Management, Economics, or a related field (or equivalent experience).
• 2–4 years of experience in operations, admin, audit, or process‑improvement roles; experience in hospitality, restaurant, or service business is an advantage.
• Strong analytical, problem‑solving, and organizational skills with attention to detail.
• Basic computer skills (Excel/Sheets, reports, and simple dashboards) and willingness to learn small tools or software.
• Good communication and interpersonal skills to work with managers and frontline staff.

What We Offer

• Competitive monthly salary (NGN [insert range, e.g., 180,000–280,000 depending on experience]).
• Opportunity to drive real change and visible results in the business operations.
• Room for growth into higher operations or management roles.

Application Closing Date
18th May, 2026. 

Method of Application
Interested and qualified candidates should send their CV to: vacancies@genesisgroupng.com using “Business Efficiency Officer Application” as the subject of the mail.