The Coca-Cola Company (NYSE: KO) is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands. At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.
We are recruiting to fill the position below:
Job Title: Senior Director, Customer Development & Digital Commerce
Location: Lagos
Role Purpose
- The Senior Director, Customer Development & Digital Commerce leads the integration of Customer Development, Digital Commerce, and System-wide execution to drive sustainable volume, value, and market share growth.
- The role shapes and executes a unified Franchise-level customer and digital commerce strategy, accelerating omnichannel growth, strengthening execution excellence, and building future-ready commercial capabilities across the System.
- The role operates in a complex multi-bottler environment, orchestrating alignment across Franchise leadership, customer teams, bottling partners, and digital ecosystems to deliver enterprise results.
Key Accountabilities
- Define and execute a Franchise-wide Customer Development strategy across Modern Trade, E-Commerce, Q-Commerce, QSR, On-Premise, O2O, and Travel channels.
- Deliver profitable volume, value, and share growth aligned to Annual Business Plans and Long-Range Plans.
- Lead an integrated Digital Commerce and Digital Business Strategy embedded in commercial planning.
- Accelerate B2B, E-Commerce, and digital execution models across customers and bottlers.
- Navigate and align a 30+ bottler ecosystem, ensuring execution excellence and system collaboration.
- Develop strategic, value-creating customer and enterprise digital partnerships.
- Lead, coach, and develop a high-performing senior team and act as a capability multiplier across Franchise teams.
Experience & Qualifications
- 15+ years of progressive leadership experience within FMCG or consumer goods environments.
- Deep expertise in Customer Development, Commercial Strategy, Digital Commerce, or Operations.
- Proven success delivering results in complex, multi-market and multi-partner systems.
- Strong people leadership, executive influence, and change leadership capability.
Critical Capabilities :
- General management capability with P&L accountability.
- Strategic and systems thinking with strong execution orientation.
- Agile and change leadership mindset.
- Deep customer, commercial, and digital ecosystem understanding.
- Data-driven storytelling and executive communication skills.
Application Closing Date
29th April, 2026.
https://www.hotnigerianjobs.com/hotjobs/889412/senior-director-customer-development-digital-comme.html