Guest Service Agent at The Bible Society of Nigeria

The Bible Society of Nigeria (BSN) believes the Bible is for all Nigerians. Traditionally, the work of the BSN is to make the Bible available and affordable. The Society has come to see that provision of the printed text, however well-presented, is only a part of the task. To achieve the most effective and meaningful distribution, the BSN also recognizes the need to develop programmes, using all forms of media to stimulate and facilitate encounter with the biblical text in Churches and public places. We actualize our mission through five major functions, namely: Translation, Publishing, Distribution, Programmes and Fundraising.

We are recruiting to fill the position below:

Job Title: Guest Service Agent 

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Taking and managing reservations accurately.
• Greeting guests, confirming reservations, and overseeing check-in and check-out processes.
• Registering guests and obtaining all required details (personal information, booking type, discounts, nationality, passport details, etc.).
• Allocating rooms in line with reservations and ensuring correct billing.
• Coordinating and overseeing housekeeping activities to ensure zero guest complaints.
• Notifying relevant departments (including the kitchen) of tariff entitlements, especially for groups and corporate guests.
• Completing shift handover reports and ensuring smooth shift transitions.
• Providing guests with information on guest house policies, services, amenities, and local directions.
• Selling rooms to walk-in guests.
• Posting charges, processing payments, and maintaining accurate guest cash books.
• Liaising with housekeeping on room status and availability.
• Handling guest complaints promptly and professionally.
• Ensuring a clean, tidy, and organized front desk environment.
• Coordinating porters to assist guests with luggage and room access.

Personnel Specification

• Minimum of a degree in social sciences or hotel & catering management.
• At least 2 years of relevant experience in reputable hotels or guest houses.
• Strong interpersonal, communication, and relationship-management skills.
• Ability to resolve customer issues promptly and effectively.
• Computer literacy is required.
• A team player — flexible, calm under pressure, and not easily provoked.
• Committed Christian, security-conscious, and highly customer-centric.
• Result-driven with a passion for timely service delivery.

Application Closing Date
9th May, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online