Technical Support Supervisor at Carlcare Development Nigeria Limited

Carlcare Development, formerly known as Tecno Telecoms - established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, Carlcare Development has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

We are recruiting to fill the position below:

Job Title: Technical Support Supervisor

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a Technical Support Supervisor to lead technical support for our electric vehicle (EV) operations in Nigeria.
• This role focuses on providing technical guidance, supporting service teams, resolving complex issues, and ensuring high service standards across all locations.

Key Responsibilities
Technical Support Management:

• Provide day-to-day technical support for EV products, including diagnostics, troubleshooting, and repair guidance.

Service Network Support:

• Work closely with service centers and technicians to ensure proper handling of technical issues and adherence to company standards.

Training & Development:

• Assist in organizing and delivering technical training for technicians, including EV systems, high-voltage safety, and repair procedures.

Issue Resolution:

• Handle complex technical faults, major customer complaints, and support root cause analysis for recurring issues.

Performance Monitoring:

• Track key technical performance indicators such as First Fix Rate (FFR), Turnaround Time (TAT), and service quality.

Spare Parts Coordination:

• Support parts planning by identifying frequently used components and ensuring availability for repairs.

Quality Reporting:

• Prepare and share technical reports on product performance and field issues to support continuous improvement.

Compliance:

• Ensure all technical operations follow Nigerian safety standards, road regulations, and environmental guidelines.

Collaboration:

• Work with after-sales, logistics, and sales teams to ensure smooth operations and customer satisfaction.

Requirements
Education:

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or a related field.

Experience:

• At least 4–5 years of experience in technical support or after-sales service within the automotive, EV, or related industry.

Technical Skills:

• Strong knowledge of EV systems, diagnostics, and repair processes. Ability to troubleshoot and resolve complex technical issues.

Application Closing Date
10th May, 2026.

How to Apply
Intrested and qualified candidates should send their CV to: adebayo.yetunde@transsion.com using the job title as the subject of the mail.