After-Sales Supervisor at Transsion Holdings

Transsion Holdings, the company formerly known as TECNO TELECOM LIMITED, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, Transsion has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

We are recruiting to fill the position below:

Job Title: After-Sales Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for an experienced After-Sales Supervisorto oversee our electric vehicle (EV) after-sales operations in Nigeria.
• The role involves managing service systems, supporting customers, and ensuring high-quality service delivery across all service centers.

Key Responsibilities

• After-Sales Operations: Manage the full after-sales service system in Nigeria, including technical support, spare parts supply, warranty processes, and customer service.
• Service Network Management: Supervise local after-sales teams and Authorized Service Centers (ASC)/3S stores, ensuring all processes meet REVOO global standards.
• Technical Training & Support: Support the training of technicians on EV systems, including high-voltage safety, diagnostics, and repairs.
• Performance Monitoring: Track and improve key performance metrics such as Turnaround Time (TAT), First Fix Rate (FFR), Parts Availability, and Customer Satisfaction.
• Issue & Complaint Resolution: Handle major customer complaints, investigate faults or incidents, and coordinate emergency support when needed.
• Spare Parts & Logistics: Ensure proper inventory and availability of key components like batteries, motors, and other critical parts.
• Cost & Budget Control: Manage warranty-related costs and oversee the after-sales budget while maintaining service quality.
• Regulatory Compliance: Ensure all operations comply with Nigerian road safety regulations, environmental standards (including battery disposal), and vehicle registration requirements.
• Cross-Functional Collaboration: Work closely with the Sales team on vehicle delivery and provide regular field reports to headquarters to support product improvements.

Requirements

• Education: Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Supply Chain Management, or a related field.
• Experience: Minimum of 3 years’ experience in after-sales operations, with at least 1years in a supervisory or managerial role within the automotive, EV, or e-bike industry.
• Technical Knowledge: Strong understanding of EV systems, diagnostics, and general automotive service standards

Application Closing Date
12th May, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: adebayo.deborah@transsion.com using the Job Title as the subject of the mail.