Experience Officer at GIG Mobility

GIG Mobility (GIGM) began in 1998 asGod is Good Motors, a family-run bus service founded by Edwin and Stella Ajaere, and transformed into a tech-driven mobility company under Chidi Ajaere in 2010. It pioneered app-based bookings (2016), expanded to Ghana (2019).

We are recruiting to fill the position below:

Job Title: Experience Officer

Location: Asaba, Delta
Employment Type: Full-time

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 2 years experience.

Application Closing Date
15th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title as the subject of the email.