Field Verification Officer at Palmpay Limited

PALMPAY is a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya and expanding to other markets in 2022. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Responsibilities
Field Verification:

• Conduct physical visits to merchant and guarantor locations to verify business existence, operations, and address authenticity.

Pre-Visit Engagement:

• Contact merchants/guarantors prior to visits to confirm identity, availability, and accurate location details.

Data Collection & Documentation:

• Capture required information, images, and supporting documents during visits using the designated system/app.

Assessment & Reporting:

• Provide accurate and timely verification reports, including risk observations and recommendations.

Compliance & Accuracy:

• Ensure all verifications meet company policies, fraud prevention standards, and regulatory requirements.

Merchant Engagement:

• Educate merchants on application processes where necessary and ensure proper submission before verification.

Follow-ups & Re-visits:

• Conduct revisits where required and follow up on incomplete or pending verifications.

Collaboration:

• Work closely with BD (Business Development), CVOs, and internal teams to ensure smooth processing and turnaround time.

Repayment Support:

• Assist in merchant follow-ups for due/overdue repayments and provide feedback on engagement outcomes.

Requirements 

• Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
• Bachelor’s in Finance, Business, Data Analytics or related.
• Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
• Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should
Click here to apply online