Customer Service Representative at Total Child School - 3 Openings

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Gbagada, Victoria Island, and Ikoyi - Lagos
Employment Type: Full-time

Job Summary 

• We are seeking a proactive, customer-focused, and results-driven Customer Experience Representative to support student enrolment, parent engagement, and overall customer satisfaction within our school community.

Key Responsibilities
Admissions & Customer Engagement:

• Serve as the first point of contact for prospective families, providing excellent customer experience
• Manage enquiries and follow up with prospective parents via calls, emails, and other channels
• Coordinate and conduct school tours for prospective parents
• Support and implement the school’s admissions process, including application review and processing

Sales & Enrolment Growth:

• Drive enrolment conversion by meeting and exceeding set targets
• Apply a consultative approach to understand family needs and guide decision-making
• Manage leads from initial enquiry to enrolment using CRM tools (e.g., HubSpot, Sales Cloud)
• Track and report on key performance metrics (calls, conversions, pipeline growth)
• Handle objections effectively and propose suitable solutions to close enrolment

Marketing & Brand Support:

• Support management of the school’s social media platforms in collaboration with the marketing team
• Contribute ideas and feedback to improve enrolment strategies and customer engagement.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field
• Experience in customer service, sales, admissions, or a related role
• Strong communication and interpersonal skills
• Ability to meet targets and work with data-driven metrics
• Proficiency in CRM tools and Microsoft Office
• Professional, personable, and customer-focused approach.

Application Closing Date
10th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: s.totalchild@gmail.com using the Job Title as the subject of the email.