Customer Service Officer at Verstand Resources Limited

Verstand Resources Limited - Our client is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking a Customer Service Officer to join our team.
• The ideal candidate will be responsible for ensuring customer satisfaction and providing excellent client support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and face-to-face
• Resolve customer complaints and provide solutions
• Update customer records and maintain accurate reports
• Develop customer rapport and encourage customer loyalty
• Collaborate with the team to improve customer care.

Key Performance Indicators
Quantitative KPIs:

• First Response Time (FRT): Average time taken to respond to customer inquiries.
• Resolution Rate: Percentage of customer issues resolved on first contact.
• Customer Satisfaction (CSAT) Score: Measure of customer satisfaction with service received.
• Average Handling Time (AHT): Time spent on customer interactions.
• Number of Resolved Issues: Total number of customer issues resolved.

Qualitative KPIs:

• Customer Feedback: Quality of feedback received from customers.
• Adherence to Company Policies: Compliance with company policies and procedures.
• Professionalism and Courtesy: Demonstration of professionalism and courtesy in interactions.

Efficiency KPIs:

• Response Rate: Percentage of customer inquiries responded to within a certain timeframe.
• Escalation Rate: Number of issues escalated to senior staff or management.
• Customer Retention Rate: Percentage of customers retained over a certain period.

Requirements

• HND/OND certificate
• Excellent communication and interpersonal skills
• Ability to work under pressure and maintain a professional demeanor
• Strong problem-solving and analytical skills.

What to Expect:

• A dynamic and supportive work environment
• Opportunities for growth and development.

Salary
N100,000 - N120,000 per month. 

Application Closing Date
15th May, 2026. 

Application Method
Interested and qualified candidates should send their CV to: hr@verstandrecources.com using the Job Title as the subject of the email.

Important Note

• Professionalism and punctuality are essential
• Adherence to company policies and code of conduct is expected
• Store Me Pretty values a clean and respectful work environment.