Payment Services Officer at Hope Payment Service Bank

Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services.

We are recruiting to fill the position below:

Job Title: Payment Services Officer

Location: Lagos
Employment Type: Full-time

Job Purpose

• To support the Head of Payment Services to acquire merchants, grow transaction volumes while managing relationships with partners.

Job Responsibilties
Sales and Business Development:

• Has shared responsibility for revenue, transaction volumes, and profitability targets of the team.
• Identify and pursue new sales opportunities to drive consistent achievement of sales KPIs- account opening, customer acquisition and retention, deposit mobilisation and growth, Merchant acquisition and performance etc
• Build relationships with clients and participate in championing product development, innovative solutions, and strategic management in the acquiring businesses (Web & Point of Sales), Merchant Services, payment services and growing overall transaction revenues in line with the Bank’s Financial Inclusion strategy.
• Offer tailored payment solutions
• Meet or exceed sales targets
• Stay up to date with payment industry trends, technologies, and regulations.

Product Knowledge:

• Develop expertise in acquiring and payment solutions.

Client Management:

• Provide exceptional customer service
• Ensure client satisfaction and retention
• Resolve client issues and concerns.

Collaboration:

• Work closely with internal teams (e.g., technical support, product development)
• Ensure seamless client onboarding and integration.

Reporting and Analysis:

• Submit regular sales reports and analyses to the unit head.

Education

• Bachelor’s Degree in Business, Finance, Marketing, or a related field.

Skills Necessary for Job Function:

• Financial sector knowledge
• Banking policies 
• Electronic channels management
• Performance management
• Organizational strategies
• Risk management
• Business performance improvement
• Budgeting, planning and control.

Experience:

• Proven sales experience (5+ years) in payment processing, fintech, or a related industry
• Strong communication, negotiation, and interpersonal skills
• Ability to work in a fast-paced environment, meeting deadlines and targets.
• Knowledge of payment industry trends, technologies, and regulations.

Application Closing Date
8th May, 2026.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@hopepsbank.com using the job title as the subject of the email.