Customer Onboarding Specialist at TransitEdge Solutions Limited

TransitEdge Solutions Limited isa results-driven digital marketing agency dedicated to helping businesses grow through strategic innovation and data-backed solutions. We specialize in creating impactful digital experiences that enhance brand visibility, drive engagement, and deliver measurable results. By combining creativity with cutting-edge technology, we position our clients ahead of the competition in an ever-evolving digital landscape.

We are recruiting to fill the position below:

Job Title: Customer Onboarding Specialist

Location: Lagos 

Job Summary 

• We are seeking an enthusiastic and tech-savvy Customer onboarding Specialist to join our dynamic team.
• As the first point of contact for new customers, you will play a crucial role in guiding them through the initial stages of our product, ensuring they understand its features and realize its value.
• Your responsibilities will include providing personalized support, advocating for customer needs, and collaborating with teams to enhance the onboarding experience.
• If you’re passionate about delivering excellent customer service and thrive in a metrics-based environment, this is the perfect opportunity for you.

Responsibilities

• Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged.
• Advocate for customers by capturing and sharing feedback.
• Proactively contact customers at the first sign of trouble to improve trial conversions.
• Monitor setup progress on accounts and provide guidance on next steps.
• Demonstrate or troubleshoot features through scheduled calls or video meetings.
• Work with the Customer Education team to set up automated outreach and create helpful collateral.
• Review new job postings to provide constructive feedback based on guidelines.

Requirements and skills

• Bachelor’s Degree.
• 2+ years in Customer Support, Account Management, Customer Success, or a similar field.
• Bonus points for experience in Customer Onboarding, SaaS industry, or Recruiting.
• Proficiency with CRM, Customer Success, or Help desk tools.
• A track record of hitting objectives and embracing new challenges.
• Tech-savvy with the ability to quickly learn new products and explain them to others.
• Analytical and creative in finding solutions for customers.
• Excellent communication skills, both verbal and written.
• Ability to prioritize, multitask, and manage time effectively.
• Passionate about improving processes and delivering a fantastic customer experience.

Application Closing Date
1st June, 2026

How to Apply
Interested and qualified candidates should send their CV to: hr.transitedgeltd@gmail.com using the Job Title as the subject of the email.