M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: AI Operations Lead
Location: Lagos (Remote)
About the job
- We're hiring our first AI Operations Lead to lead a team that designs, ships, and scales automations and AI agents across M-KOPA.
- This is a brand-new team within the business - the tech foundation is already proven, and now we need someone to lead it, scale it, and define what it becomes.
The Impact
- Your automations and agents will directly improve how 2,300+ employees work across our global operations.
- We've already helped over 7 million customers access over $2 billion in credit - and the tools you build will help that mission scale further and faster.
- It's your chance to be part of something that's literally transforming lives across an entire continent.
The Opportunity
- Mission-driven engineering: Every automation you build helps internal teams and customer-facing staff deliver financial inclusion to Africa's Every Day Earners
- Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 4 consecutive years (2022–2025)
- Scale challenges: 2,500+ employees across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe - internal teams that can't scale by hiring forever need intelligent tooling that actually works
- Environmental impact: We're carbon-negative, having displaced over 2 million tonnes of emissions
What You'll Do
- At M-KOPA, you'll lead the AI Operations team from day one - owning delivery, growing the function, and proving the value.
- Your team builds automations and agents for internal use and serves as internal consultants, helping Engineering integrate AI into customer-facing products.
- Join us in combining cutting-edge AI tooling with purpose-driven work that makes digital and financial inclusion possible across Africa.
Your key responsibilities
- Lead two AI Ops Engineers — own their delivery, development, and day-to-day work
- Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve
- Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work
- Keep the AI tooling stack healthy as usage scales across 2,500+ employees
- Stay current on emerging AI tools and technologies - know what's hype and what's actually useful
- Help refine AI training for the wider organisation, including Engineering teams.
Technical Environment:
- AI & Agentic Frameworks: Claude, Claude Code, Anthropic tooling, LangChain, MCP, Google ADK (or similar agentic tooling)
- Automation & Prototyping: Scripting, workflow tools, AI-assisted development, rapid prototyping (Vercel/Railway)
- Enterprise Tooling: Identity automation (Entra), internal platforms, Notion, HiBob integrations
- Existing Foundation: Twelve months of Claude, Notion, HiBob, and Entra automations already running in production.
Required Experience
- Hands-on experience building automations — scripting, workflow tools, or AI-assisted development
- Hands-on experience building agents using agentic frameworks — LangChain, MCP, Google ADK or similar
- Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms
- People leadership experience — you've led or mentored engineers and can own a team's delivery and development.
Our Approach:
- Build, don't just advise — this is a hands-on team that ships working automations and agents
- Prove the value, then expand — start with two engineers, demonstrate impact, grow from there
- Product-focused mindset — treat internal teams as customers and build tooling that works
- Cut through the hype — evaluate emerging AI tools on practical value, not marketing buzz.
What You Need:
- We're looking for someone with a strong technical background and product-focused. You won't be building models - we have Data Science teams for that.
- You'll be building agents, shipping automations, and leading a team that makes M-KOPA's internal operations smarter and faster.
Location & Benefits
- Fully remote role within UTC -1 to UTC +3 time zones
- Work with diverse teams across UK, Europe, and Africa
- Professional development programs and coaching partnerships
- Family-friendly policies and flexible working arrangements
- Well-being support and career growth opportunities.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/891646/ai-operations-lead-remote-at-mkopa-nigeria.html