Customer Care Representative at TalentNova HR

TalentNova HR, into Talent Sourcing, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Representative

Location: Keilewo-Ibara Axis, Abeokuta - Ogun
Employment Type: Full-time

Responsibilities

• Responding promptly to customer inquiries through various channels such as phone, email, and social media
• Understanding customer needs and providing appropriate solutions and attention
• Communicating with customers about their experiences with a product or service
• Providing information about products and services, taking orders, and addressing customer complaints
• Keeping records of customer interactions and transactions, recording
• details of inquiries, complaints, and comments, as well as actions taken
• Escalating unresolved issues to the designated internal teams for further investigation
• Working closely with the product or service teams to learn about product details, services, and warranties on offer
• Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
• Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date
• Ensuring customer satisfaction and providing professional customer support

Qualifications

• High school diploma or equivalent; college degree preferred
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary
N100,000 - N150,000 monthly.

Application Closing Date
11th May, 2026.

How to Apply
Interested and qualified candidate should send their CV to: hr.talentsource@outlook.com using the Job Title as the subject of the email.