Customer Service Representative (Delta) at Myafrimall Logistics Limited

Myafrimall Logistics Limited is a Nigerian logistics and delivery company providing end‑to‑end services from pick‑up to final delivery for individuals, families, and businesses. With branches across key locations, we handle air andseashipments, supported by a structured operations team and responsive customer service. Guided by our vision “To be the heartbeat of global trade”, we focus on reliability, accessibility, and building long‑term trust with our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Asaba, Delta
Employment Type: Full-time

Summary

• We are looking for a vibrant, detail-oriented, and professional Customer Service Representative to join our Asaba team.
• The ideal candidate will be responsible for managing the end-to-end customer experience, from initial enquiry to the safe shipping and tracking of goods.

Key Responsibilities

• Client Relationship Management: Establish and maintain effective communication with clients through meetings, calls, and consistent follow-ups.
• Enquiry Handling: Respond to customer enquiries promptly via phone, WhatsApp, and walk-ins, providing accurate and comprehensive information about our shipping services and rates.
• Quality Control: Conduct thorough inspections of items for defects and report any issues or discrepancies immediately.
• Operational Accuracy: Efficiently process, pack, and ship orders, ensuring accuracy in handling and packaging.
• Documentation & Compliance: Prepare all required shipping documents, including bills of lading and customs paperwork, ensuring full compliance and precision.
• Shipment Tracking: Actively monitor and track shipments, providing timely updates to both clients and internal teams.
• Record Keeping: Maintain detailed and organised records of all sales activities, shipments, and customer interactions.

Qualifications & Requirements

• Bachelor’s Degree (B.Sc.) in any discipline.
• 0 - 2 years of experience in customer service, logistics, or a related operational role.
• Must be a resident of Asaba.
• Ability to speak the local language effectively to relate with customers will be an added advantage.
• Basic understanding of Microsoft Excel is an added advantage.
• Strong attention to detail, especially in documentation and item inspection.
• Excellent communication and interpersonal skills.

Application Closing Date
18th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: Hr@myafrimall.com using "Customer Service Representative - Asaba" as the subject of the mail.