General Manager - Retail Store at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our clients.

We are recruiting to fill the position below:

Job Title: General Manager - Retail Store

Location: Island, Lagos
Employment Type: Full-time

Job Summary

• The General Manager is responsible for the overall performance and profitability of the retail store.
• This role drives sales growth, ensures operational excellence, leads and develops store teams, and delivers a superior customer experience while maintaining full compliance with company policies and standards.

Key Responsibilities
Sales & Revenue Management:

• Own and deliver store revenue targets, margin, and profitability (P&L accountability).
• Develop and execute sales strategies, promotions, and in-store activations to drive footfall and conversion.
• Monitor KPIs and implement corrective actions.
• Analyze sales trends and customer insights to optimize product mix and pricing.

Store Operations & Inventory Control:

• Oversee daily store operations to ensure efficiency, cleanliness, and brand standards.
• Manage inventory planning, stock levels, replenishment, and shrinkage control.
• Ensure accurate stock counts, audits, and loss prevention measures.
• Coordinate with supply chain and vendors to ensure product availability.

Customer Experience & Brand Standards:

• Ensure consistent delivery of excellent customer service across all touch points.
• Handle escalated customer complaints and resolve issues promptly.
• Maintain visual merchandising standards in line with brand guidelines.
• Drive customer loyalty initiatives and repeat business.

People Management & Leadership:

• Recruit, train, and manage store staff, including supervisors and sales associates.
• Set clear performance goals and conduct regular appraisals.
• Drive employee engagement, discipline, and productivity.
• Create a high-performance culture aligned with company values.

Financial & Administrative Oversight:

• Manage store budgets, expenses, and cost control measures.
• Ensure accurate cash handling, banking, and reconciliation processes.
• Prepare and present periodic performance reports to management.
• Ensure compliance with statutory, health & safety, and company policies.

Compliance & Risk Management:

• Enforce adherence to internal controls, SOPs, and regulatory requirements.
• Monitor security procedures to prevent theft, fraud, and operational risks.
• Ensure workplace safety standards are maintained.

Key Performance Indicators (KPIs)

• Revenue growth and target achievement
• Gross margin and cost control
• Inventory turnover and shrinkage rate
• Customer satisfaction scores / complaints resolution
• Staff productivity and retention
• Store audit and compliance scores

Requirements

• Master’s Degree in Business Administration, Retail Management, or related field.
• 7–10years’ retail experience, with at least 3–5 years in a leadership role.
• Strong commercial acumen with proven P&L management experience.
• Excellent leadership, communication, and decision-making skills.
• Proficiency in retail systems/POS and basic financial analysis.
• High level of integrity, accountability, and results orientation.

Core Competencies:

• Strategic thinking and execution
• Sales and negotiation skills
• Operational excellence
• People leadership and coaching
• Customer-centric mindset
• Problem-solving and decision-making.

Application Closing Date
31st May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the Job Title s the subject of the mail.