Salon Operations Manager at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Salon Operations Manager

Location: Lagos, Nigeria
Employment Type: Full-Time

Job Summary

• The Salon Operations Manager is responsible for overseeing the daily operations, staff performance, and overall profitability of the salon.
• The role ensures efficient service delivery, excellent customer experience, effective cost control, and compliance with hygiene and operational standards.
• The ideal candidate is highly organized, customer-focused, and experienced in managing salon or retail service operations.

Key Responsibilities
Operations Management:

• Oversee the day-to-day operations of the salon to ensure smooth and efficient service delivery.
• Manage appointment scheduling, walk-ins, and service flow to optimize client experience and minimize wait times.
• Ensure the salon environment is clean, organized, and maintained to high standards at all times.
• Monitor equipment usage and coordinate maintenance or repairs when required.

Staff Supervision & Performance Management:

• Supervise stylists, therapists, receptionists, and support staff to ensure high performance and professionalism.
• Develop staff schedules and rosters to ensure adequate coverage during peak and off-peak periods.
• Train, mentor, and evaluate staff to maintain service quality and improve productivity.
• Address staff performance issues, conflicts, and disciplinary matters in line with company policies.

Customer Experience & Service Excellence:

• Ensure exceptional customer service and client satisfaction at all times.
• Handle client complaints, feedback, and service recovery professionally and promptly.
• Implement strategies to improve client retention and overall salon experience.

Sales & Revenue Management:

• Drive revenue growth by promoting salon services and retail products.
• Monitor daily sales performance and implement strategies to meet or exceed targets.
• Develop and execute promotions, upselling strategies, and client engagement initiatives.
• Track key performance indicators (KPIs) such as bookings, revenue, and customer retention.

Inventory & Cost Control:

• Manage inventory of salon products, tools, and consumables to ensure availability.
• Monitor product usage and minimize wastage.
• Coordinate procurement and vendor relationships for salon supplies.
• Ensure cost control measures are in place to maximize profitability.

Financial & Administrative Oversight:

• Oversee daily cash handling, reconciliation, and reporting processes.
• Prepare and submit operational and financial reports to management.
• Ensure proper record-keeping and documentation of all salon activities.

Compliance & Hygiene Standards:

• Ensure strict adherence to health, safety, and hygiene standards within the salon.
• Maintain compliance with regulatory and company policies.
• Ensure tools, equipment, and workstations are properly sanitized and maintained.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field (preferred).
• 3–5 years experience in salon, retail, or service operations management.
• Strong leadership and team management skills.
• Proven ability to drive sales and improve operational efficiency.
• Good understanding of customer service principles.
• Strong organizational and problem-solving skills.
• Proficiency in basic computer applications and POS systems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job title as the subject of the email.