Customer Experience Executive at a Fintech Company - TeamAce Limited

TeamAce Limited - Our client, a reputable organization in the Fintech sector, is recruiting to fill the position below:

Job Title: Customer Experience Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• As the Customer Experience Executive, you will be responsible for managing customer interactions, optimizing service processes, and leveraging CRM systems to enhance customer satisfaction, retention, and overall experience.

Responsibilities

• Manage customer interactions across multiple channels and ensure timely resolution of inquiries and issues
• Utilize CRM systems to track customer journeys, manage data, and improve engagement strategies
• Analyze customer feedback and identify opportunities to enhance service delivery
• Collaborate with internal teams to resolve escalations and improve customer experience processes
• Monitor service performance metrics and drive continuous improvement initiatives.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related fields
• Minimum of 3 years experience in customer experience, customer service, or CRM-focused roles
• Strong proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho, or similar).

Salary
N300,000 – N450,000 Monthly.

Application Closing Date
7th June, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online