Head, Membership & Experience at Service Arts and Hospitality Academy (SAHA Africa)

At SAHA Africa, we are dedicated to elevating the hospitality industry by connecting businesses with top-tier talent and providing comprehensive training for hospitality professionals. With years of experience in the industry, we specialize in recruitment services that help hotels, restaurants, and hospitality establishments find skilled and passionate staff. Our extensive network and deep understanding of the sector ensure that we match the right talent with the right opportunities, helping businesses thrive.

We are recruiting to fill the position below:

Job Title: Head, Membership & Experience 

Location: Lagos

Job Summary

• We are looking for a commercially minded, highly organised, and emotionally intelligent professional to manage our members’ experience, with a strong understanding of what makes a private members’ club truly distinct.
• Experience in premium client service, relationship management, or banking sales would be a strong advantage.

Responsibilities

• Membership Acquisition and revenue growth
• Membership Experience & concierge operations
• Events & programming
• Membership communication & marketing support
• Administration and reporting.

Requirements

• 6+ years of professional experience in hospitality, luxury hospitality, private clubs, premium lifestyle brands, or banking sales/relationship management.
• A demonstrated track record in membership sales, client acquisition, commercial growth, or high-value relationship sales.
• Experience coordinating events or curated member experiences.
• Excellent written and verbal communication skills.
• Comfort with CRM tools.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should send their CV to: hr@sahaafrica.com and hrsupport@sahaafrica.com using the Job Title as the subject of the email.