Phone Support & Business Development Partner (Remote) at MGP

MGP - We operate in multiple businesses including Roofing, Mortgage Lending, Property Management, Renovations, Grooming, Supplements, and Online Services. We are a lean, AI-powered team that rewards performance.

We are recruiting to fill the position below:

Job Title: Phone Support & Business Development Partner

Location: Lagos (Remote)
Employment Type: Full-time

Role Summary

• We are looking for a couple of outstanding people in Nigeria to be our voice on the phone and our operations partner. 
• You will be the voice and engine behind our sales.
• Answer and return calls, WhatsApp, and emails for roofing, mortgages, rentals, and other services.
• Qualify leads, move them through the pipeline, and follow up until each lead has a clear outcome.
• Keep trackers, routes, and tasks organized so field teams and back office know exactly what to do next.
• Use simple tools and AI to stay on top of everything.
• Your success is measured by closed deals + clean, reliable operations.

Description

• We are looking for a Remote Phone Sales & Operations Partner in Nigeria to:
  • Keep our daily operations and follow‑ups organized.
  • This is not a basic VA job – it is a long term role for someone who is strong on the phone, disciplined with follow‑up, and comfortable with systems.
  • We want someone who is sharp, reliable, ambitious, and ready to grow into a long-term operations leadership position. 

Key Responsibilities
Phone Support & Business Development:

• Call and follow up with warm leads from our websites, ads, and referrals.
• Ask the right questions, qualify prospects, and clearly explain next steps. Script and training provided.
• Move leads from “interested” to “booked appointment” and then to “closed deal”.
• Use WhatsApp, SMS, and email to send reminders, links, and updates.
• Work with the supervisor to hit monthly deal and revenue targets and suggest ideas to improve close rates.

Phone Support & Customer Contact:

• Answer incoming calls in a clear, neutral, confident tone.
• Return missed calls quickly and make sure people feel heard and helped.
• Confirm appointments, explain documents needed (for mortgages / loans), and keep customers updated. Training Provided.
• Escalate complex questions to the CEO with a clear summary (not chaos).

Routes, Leads & Daily Operations (Roofing / Field Work):

• Log all leads and conversations into our CRM/Google Sheets so nothing is lost.
• Build daily routes for field teams (roof inspections, estimates, property visits) to minimize driving and missed visits.
• Coordinate measurement tools and reports (roof reports, photos) so each job is ready before the visit. Training Provided
• Track each lead’s status: called, booked, visited, quoted, closed, or lost.

Follow‑Up Systems & AI:
Use provided AI tools (Claude Max, Perplexity Pro, VPN) to:

• Draft follow‑up messages and emails. Summarize call notes quickly. Create simple checklists and scripts.
• Help improve scripts, templates, and follow‑up processes over time.

Requirements

• Based in Nigeria (Lagos or Abuja preferred) with a stable work‑from‑home setup.
• At least 2 years experience in sales, telesales, phone support, or business development.
• Strong phone skills – clear, neutral English, confident and friendly on calls.
• Comfortable using CRM/trackers, Google Sheets, WhatsApp, email, and basic online tools.
• Good with numbers and details (tracking deals, amounts, and follow‑ups).
• Reliable internet (minimum 10 Mbps) – must provide a speed test screenshot.
• Backup power (inverter, generator, or solar) – non‑negotiable.
• High ownership, discipline, and a long‑term mindset – you want to grow with one company, not jump around.

Work Schedule:

• Monday - Friday: 1:00 PM – 11:00 PM WAT.
• Saturday: Up to 4 hours only, mainly for urgent follow‑ups or busy periods (many Saturdays will be off if work is complete).

Compensation & Benefits
Probation (first 2 months):

• Base salary: ₦200,000 per month.

After probation (based on performance):

• Base salary: ₦250,000 – ₦300,000 per month.

Commission:

• ₦15,900 for each DEAL-you actively support to a successful closing.
• Strong performers can realistically earn ₦330,000–₦550,000+ monthly (base + commission).

Perks:

• 10 days paid vacation per year.
• Streaming: Netflix, Disney+, Hulu, Peacock, Paramount+
• Learning: Coursera and Udemy.
• Tools: Remote Mac Mini (M‑series), Claude Max, Perplexity Pro, Odoo, Intuit/QuickBooks, Baseline, VPN.

Application Closing Date
31st May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: goodfaitmortgage@gmail.com using “SALES & OPERATIONS – NIGERIA” as the subject of the mail.

Application Instructions:
Applications that do not follow these steps will not be considered:

• Attach a short video or voice note (at least 45 seconds).
• Introduce yourself, describe your phone sales / telesales and follow‑up experience.
• In the body of your application, answer these questions .
• How do you keep track of leads, callbacks, and follow‑ups so nothing is missed?
• Which tools have you used (CRM, Google Sheets, WhatsApp, AI tools), and how did you use them day to day?