Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the position below:
Job Title: Commercial Relationship Management Officer
Location: Mid West, Nigeria
Job Summary
- We’re seeking professionals, CRMOs who go beyond transactions to become true strategic partners ready to partner with businesses, drive value, and build trust.
- The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
- To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
- Execute the branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through the opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium-scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seek new accounts through sales
- Giving sales presentations to a range of prospective customers and engage in frequent storm
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Visiting clients and potential customers to evaluate needs or promote products and services
- Coordinating sales efforts with marketing programs
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
- Ensure all documentation is valid and complete in assigned portfolio.
- Adhering to the Bank’s policies and procedures.
Financial management:
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customers and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer service:
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
People management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s values while adhering to all corporate HR policies
- Exhibit Good leadership skill.
Qualifications and Skills
Below are the qualifications required to work as a Commercial RMO:
- Education: Minimum of a First Degree in Any Discipline.
- An additional qualification will be an Added Advantage
- Specialized knowledge: Minimum of 3 - 8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and the ability to analyze and solve problems quickly
- Ability to work well with others and lead a team.
Application Closing Date
5th June, 2026.
https://www.hotnigerianjobs.com/hotjobs/894065/commercial-relationship-management-officers-mid-we.html