Business Relationship Officer at Unified Payments Services Limited

Unified Payment Services Limited is a company set up by a consortium of banks to provide and manage a credible and cost-effective smartcard operation through introducing an alternative method of payment in Nigeria.

We are recruiting to fill the position below:

Job Title: Business Relationship Officer

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Duties
Merchant Support & Relationship Management:

• Assist in onboarding new merchants across retail, SME, and enterprise segments.
• Support account setup, documentation, KYC compliance, and initial activation of services.
• Maintain regular communication with merchants to ensure satisfaction and proper usage of products and services. 2. Operational & Administrative Support
• Collaborate with internal teams (operations, technology, finance) to support deployment of payment devices (POS, SoftPOS, QR, etc.).
• Track and follow up on merchant activity, transaction volumes, and settlement issues.
• Resolve basic merchant inquiries and escalate more complex issues as needed.

Data & Reporting:

• Maintain accurate records of merchant accounts, engagement activities, and status updates.
• Generate routine reports on merchant activity, onboarding progress, and operational issues
• Gather feedback from merchants and share insights for service improvement.

Product Knowledge & Education

• Stay up to date on company product offerings and ensure merchants understand the value of our solutions.
• Provide onboarding training or demonstrations to merchants on how to use digital payment solutions.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline.
• Experience: Minimum 3 years of relevant work experience in merchant acquisition, customer support, digital payments, or fintech. Post NYSC experience.

Application Closing Date
1st June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@up-ng.com using the job title as the subject of the mail.