Call Verification Officer at Palmpay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Call Verification Officer

Location: Ikeja, Lagos

Description

• We are seeking detail-oriented and proactive individuals to join our team as Call Verification Officers (CVO)
• The ideal candidates will be responsible for conducting verification and prequalification calls, confirming customer information, and supporting the onboarding process to ensure accuracy and compliance.

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies or red flags identified during calls
• Maintain a high level of professionalism and customer service
• Support the onboarding and verification process as required

Requirements 

• Strong verbal communication and interpersonal skills
• High level of attention to detail
• Ability to work effectively in a hybrid environment
• Basic computer proficiency (MS Office, CRM tools, etc.)
• Prior experience in customer service, call center operations, or verification roles is an added advantage.

Salary
N100,000 Monthly.

Application Closing Date
Not Specified.