Service Advisor at ABM Tek Limited

ABM Tek Limited is a leading provider of automotive services with a commitment to excellence in vehicle maintenance, repair, and customer service. Our team of experienced professionals takes pride in delivering top-notch solutions for Mercedes, Honda, Toyota, and Volkswagen vehicles.

We are recruiting to fill the position below:

Job Title: Service Advisor 

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Service Advisor serves as the main point of contact between customers and the workshop.
• The role involves receiving vehicles, understanding customer complaints, preparing job cards, communicating with technicians, updating customers on repair progress, and ensuring excellent customer service throughout the repair process.

Key Responsibilities

• Welcome customers and professionally attend to inquiries and complaints
• Inspect vehicles with customers during drop-off and document vehicle condition
• Open and manage job cards accurately
• Explain repair recommendations, timelines, and estimated costs to customers
• Coordinate with technicians to monitor repair progress
• Provide customers with regular updates on vehicle status
• Ensure all customer approvals are obtained before additional repairs are carried out
• Manage vehicle check-in and check-out processes
• Maintain proper records of repairs, invoices, and customer information
• Follow up with customers after service completion to ensure satisfaction
• Handle customer complaints professionally and escalate when necessary
• Ensure cleanliness and organization of the reception/service area
• Support workshop operations and help maintain efficient workflow

Requirements

• Minimum of OND/HND/Bachelor’s degree in any related field
• Previous experience as a Service Advisor or in customer service is an advantage
• Good communication and interpersonal skills
• Basic knowledge of vehicles and automotive systems is preferred
• Ability to multitask and work under pressure
• Good computer and documentation skills
• Professional appearance and attitude
• Strong problem-solving and organizational skills

Skills Required:

• Customer service
• Communication skills
• Time management
• Team coordination
• Attention to detail
• Conflict resolution
• Basic automotive knowledge

Performance Expectations:

• Maintain high customer satisfaction levels
• Ensure accurate documentation and communication
• Meet workshop turnaround and customer update standards
• Help improve workflow efficiency and customer retention.

Salary & Benefits

• Salary Range: N100,000 - N150,000/month.
• Salary based on experience and performance
• Opportunity for growth and salary review
• Performance-based incentives may apply
• Training and career development opportunities available.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: Abmteklimited@gmail.com using the position as subject of email.