Lead Consultant, Marketing Operations at Front Office Limited

Front Office is a modular marketing enablement ecosystem that helps businesses simplify, structure, and scale their marketing operations. It delivers practical systems, tools, and expertise that transform marketing from a scattered effort into a structured growth engine. PeopleLab is an arm of Front Office that helps organizations build marketing capabilities aligned to their business strategy. PeopleLab starts with thorough diagnosis, designs and implements tailored solutions, then transfers ownership of improved marketing functions that sustainably deliver results.

We are recruiting to fill the position below:

Job Title: Lead Consultant, Marketing Operations

Location: Yaba, Lagos
Employment Type: Full-time (Hybrid)
Reports To: Managing Director
Function: Marketing Operations Consulting

Role Summary

• The Lead Consultant leads client engagements to diagnose and fix underperforming marketing functions. The incumbent will work with organizations to identify what's broken in their marketing operations, design solutions tailored to their needs, implement those solutions working alongside their teams, and ensure improvements are sustained after our engagement ends.
• This role will be focused on strategy execution, process optimization, and technology automation and will be responsible for improving how marketing functions work: designing workflows, establishing performance measurement systems, and developing team capabilities.

Key Responsibilities

• Lead the full client engagement lifecycle from diagnostic through implementation and handover, manage client relationships and expectations, transfer ownership of the improved marketing function back to the client, and validate that improvements are sustained after the engagement concludes.
• Manage and develop the team by delegating tasks, providing guidance, and building their capabilities while ensuring quality standards across all deliverables.
• Build and refine PeopleLab's diagnostic and implementation frameworks based on client work, document best practices and proven solutions, contribute to the knowledge base and service improvement, and identify patterns and insights across multiple client engagements.
• Identify opportunities for expanded services with existing clients, contribute to proposals and client presentations, and develop thought leadership content (case studies, articles) that builds PeopleLab's market presence.
• Manage client expectations and communications throughout engagements, navigate organizational resistance and change challenges, ensure client satisfaction and alignment on scope and deliverables, and maintain professional relationships.

Required Experience and Skills

• Bachelor's Degree in Marketing, Business, Communications, or related field required. Advanced degree (MBA, Master's) or professional certifications are an asset
• 8-12 years of professional experience with demonstrated capability in marketing operations, marketing management, or consulting.
• Prior experience working as a Marketing/Marketing Operations leader with experience in building and scaling marketing teams and function.
• Experience in designing and improving marketing workflows and operating models, implementing marketing performance measurement systems (dashboards, KPIs), leading marketing teams and driving operational excellence, diagnosing organizational dysfunction and implementing solutions, and managing complex client engagements or consulting projects.
• Comfortable working with ambiguity and understand how to design efficient workflows, have experience implementing improvements that delivered measurable results, and can balance efficiency with quality and business outcomes.
• Excellent written and verbal communication skills, with the ability to translate complex issues into clear, actionable insights.
• Understand how marketing connects to business strategy and outcomes, think commercially about solutions and trade-offs, and can speak the language of business leadership.

Salary
N900,000 - N1,200,000 / Month.

Application Closing Date
24th May, 2026.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter as one document in Microsoft Word or PDF format to: hello@frontofficeco.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.