Customer Service Officer at Prohuman Capital Consulting

Prohuman Capital Consulting is a dynamic HR consulting firm dedicated to empowering organizations with comprehensive human resources expertise and strategic guidance. Founded on the principle that exceptional talent management drives business success, we partner with companies to navigate their most complex HR challenges and unlock their human capital potential. Our reach extends to companies in and around West Africa, where we do business with diverse organizations seeking strategic HR solutions. At Prohuman Capital Consulting, we believe that every organization is unique. Our consultative approach begins with understanding your specific business context, industry dynamics, and organizational culture. We then develop customized solutions that are practical, implementable, and measurable.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Officer is the primary point of contact between our organisationand its customers.
• The role holder is responsible for providing professional, responsive, and solution-oriented service to all customers — in person, by telephone, and across digital channels.
• This role is central to building customer loyalty, resolving complaints efficiently, and ensuring every customer interaction reflects the brand values of our organisation.

Responsibilities
Customer Engagement:

• Attend to customer enquiries promptly and professionally across all channels — walk-in, telephone, email, and social media.
• Provide accurate product and service information to customers and address questions clearly and courteously.

Complaint Handling & Resolution:

• Receive, log, and resolve customer complaints in a timely and professional manner.
• Escalate unresolved or complex complaints to the appropriate line manager within agreed timelines.

Order & Transaction Support:

• Support customers through order placement, processing, and delivery tracking where applicable.
• Liaise with internal teams (operations, logistics, finance) to resolve order-related issues.

Records & Reporting:

• Maintain accurate and up-to-date records of all customer interactions and complaint logs.
• Generate weekly summaries of customer feedback, recurring issues, and resolution outcomes for management review.

Team Collaboration:

• Work closely with the sales, operations, and marketing teams to ensure a consistent and positive customer experience.
• Participate in training sessions, team meetings, and performance reviews as required.

Requirements
Education:

• Minimum of OND/HND or Bachelor's Degree in any relevant field.

Experience:

• Minimum of 1–2 years of experience in a customer service, front desk, or client-facing role.
• Experience in the food, retail, or hospitality industry is an advantage.

Application Closing Date
26th May, 2026.

How to Apply
Interested and qualified candidates should send their CV and a short cover note stating the role applied for to: prohumancapitalinfodesk@gmail.com using the job title as the subject of the email.

Note: We appreciate all applications; however, only shortlisted candidates will be contacted.