Operations Officer (Ad-hoc Staff) at Strategic Outsourcing Limited

Strategic Outsourcing Limited (SOL) is a leading Nigerian HR and personnel outsourcing firm established in 2006, headquartered in Lagos. It provides tailored staffing, recruitment, and management services across various industries, utilizing 20 offices nationwide and maintaining an ISO 9001-2015 Certification for quality management.

We are recruiting to fill the position below:

Job Title: Operations Officer (Ad-hoc Staff)

Location: Lagos Island, Lagos
Employment Type: Temporary

Job Description

• We are seeking smart, customer-focused, and result-driven Customer Service Representatives to join our team in the banking sector. The ideal candidates will be responsible for handling customer inquiries, resolving complaints, supporting digital banking services, and ensuring excellent customer experience at all times.

Key Responsibilities and Duties

• Handle high-volume inbound customer inquiries regarding account balances, transaction history, and interest rates
• Process banking transactions such as transfers, stop payments, cheque clearing, and loan payment collections
• Review suspicious activities, report potential fraud cases, and assist with card cancellation or reissuance
• Provide technical support for online banking applications, password resets, and digital banking navigation
• Identify customer needs and recommend suitable banking products such as loans and credit cards
• Carry out outbound calls for customer retention and follow-up services
• Accurately update and maintain customer records in CRM systems
• Ensure compliance with banking policies, procedures, and regulatory standards

Qualifications & Requirements

• HND / B.Sc Degree
• Applicants must be 35 years and below
• NYSC Certificate is compulsory
• Good communication and teamwork skills
• Must be ready to resume immediately

Required Skills and Competencies:

• Excellent verbal and written communication skills
• Proficiency in banking software, CRM tools, and digital banking applications
• Strong attention to detail and accuracy in processing financial transactions
• Good problem-solving and dispute-resolution abilities
• Ability to work effectively in a team environment

Application Closing Date
31st May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@solnigeria.com using the Job Title as the subject of the mail.