Field Retriever Officer at Palmpay Limited (3 Openings)

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Field Retriever Officer

Locations: Niger, Yobe, and Sokoto
Type: Contract Role

Responsibilities

• Conduct on-site visits to customers with overdue payments to collect outstanding installments.
• Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
• Verify customer information and update repayment status in the system promptly.
• Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
• Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
• Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
• Cooperate with risk control and customer service teams to improve repayment rates.
• Maintain professional conduct and protect the company’s image during all field operations.

Requirements

• Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
• Highly communicative and persuasive, with strong negotiation skills
• Resilient and result-driven, able to work under pressure and meet recovery targets
• Good at conflict management and maintaining professionalism in difficult situations
• Physically active and willing to work in the field, often covering different locations
• Detail-oriented, ensuring proper documentation of customer interactions and recovery status
• Ethical and compliant, operating strictly within approved recovery guidelines and procedures.

Salary
N80,000 monthly basic, 20k transport, and commission.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online